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Topic
Communication
The bandwidth on which every other operating decision runs.
Most operating problems presented as strategy, culture, or execution problems are actually communication problems in disguise. The information exists. It is just not moving through the company at the right speed or to the right people.
The Operating Lens
How exceptional operators approach communication.
Questions worth sitting with
- 01What does the front line know that has not made it to leadership yet?
- 02Which recurring meeting could be an email, and which email should be a meeting?
- 03Where in the org chart do decisions get stuck, and why?
- 04How does bad news travel here, and how fast?
Signals you may be here
- 01Leaders regularly say 'I did not know that'.
- 02Meetings are used to inform, not decide.
- 03Employees find out about company decisions from LinkedIn.
- 04You have to say something four times before it lands.
Practical starting points
- 01Write down what the whole company should know this week, in one paragraph. Send it.
- 02Kill one recurring status meeting. Replace it with a written update.
- 03Introduce a formal channel for bad news, and reward people for using it.
