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Feedback
The daily work of telling people what is true, kindly and quickly.
Feedback is not an annual review. It is the small, immediate correction and recognition that lets people do better work today. Most organizations have too little of it, and most of what they do have arrives too late to matter.
The Operating Lens
How exceptional operators approach feedback.
Questions worth sitting with
- 01What is the last piece of hard feedback I gave, and did I give it fast enough?
- 02Who on my team has never heard specific praise from me?
- 03What am I saving up for a formal review that should be said today?
- 04How do I receive feedback, and does my team believe I want it?
Signals you may be here
- 01You are surprised by an employee's frustration.
- 02Formal reviews contain information the person is hearing for the first time.
- 03People leave and their manager did not see it coming.
- 04Praise and criticism only happen when something is on fire.
Practical starting points
- 01Give one piece of specific, immediate feedback (positive or corrective) today.
- 02Ask each direct report what feedback they wish they had gotten sooner.
- 03Shorten your review cycle. Monthly beats annual.
